Transaction & Service Terms
Effective: 1 Jan 2026
These Transaction & Service Terms supplement the Terms and Conditions and govern purchases, payments, and service delivery on the LifeVed Platform.
1. Payment Processing
| Platform | Hosted On | Gateway | Methods |
|---|---|---|---|
| learn.lifeved.in | Graphy | Razorpay | UPI, Cards, Net Banking, Wallets |
| lifeved.in/shop | Shopify | PayU | UPI, Cards, Net Banking, EMI, Wallets |
- All transactions encrypted via PCI-DSS Level 1 certified processors.
- LifeVed is the merchant of record.
- Prices in INR (₹), inclusive of GST unless stated otherwise.
- Prices, plans, and trials may change without notice. Changes don’t affect completed transactions.
- International buyers responsible for FX fees, customs, or import taxes.
2. Access & Delivery
- Digital/Memberships: Instant access upon payment confirmation + email receipt.
- Courses/Ebooks: Via Graphy dashboard immediately.
- Physical products: Confirmation email + tracking. Timelines per product page.
- Consultations: Confirmation + scheduling via email. Medium/duration as described on booking page.
3. Membership Terms
- One membership unlocks premium content across all Platform sections.
- Personal, non-transferable.
- Monthly = 31 days, Annual = 365 days, Trial = stated duration (e.g., 7 days).
- Auto-renewal: If enabled (via Graphy), charged at current rate. Cancel before renewal date to avoid charge.
- Benefits may be modified. Material reductions honoured for current billing period.
- On expiry, premium access suspends. Data preserved — reactivate anytime with a new plan.
4. Digital Products & Downloads
- Deemed consumed upon delivery to your account/email.
- Licensed for personal, non-commercial use only.
- Redistribution, resale, or public sharing prohibited.
5. Physical Products
- Ships to India (international where stated).
- Risk passes to you upon handoff to carrier.
- Damaged items: report within 48 hours with photos. Replacement/credit at our discretion. No cash refunds.
- No returns unless damaged/defective.
6. Consultations
- Confirmed upon payment. Rescheduling requires 24-hour notice.
- No-shows are non-refundable and non-reschedulable.
- For educational/guidance purposes only — not professional advice. See Disclaimers.
7. Service Availability
- We aim for continuous availability but don’t guarantee it.
- We may modify/discontinue features. If a paid service is permanently removed mid-term, we offer a comparable alternative or pro-rata credit.
- Free tools may become premium (and vice versa) without notice.
8. Failed Transactions
- Payment deducted but no access? Contact support@lifeved.in with transaction ID. Investigated within 48 hours.
- Duplicate charges reversed upon verification.
- Contact us before initiating bank disputes.
9. Consumer Protection Disclosure (India)
Per Consumer Protection (E-Commerce) Rules 2020:
- Operator: LifeVed · East Delhi, Delhi – 110092, India
- Contact: support@lifeved.in
- Complaint resolution: Acknowledged 48 hrs, resolved 30 days
- Platform type: Inventory (own products) + Marketplace (expert listings)
10. Governing Law
Governed by laws of India. Exclusive jurisdiction: courts in Delhi, India.
By completing a transaction on LifeVed, you confirm you have read and agree to these Transaction & Service Terms.